Silq D&D Dispute Resolution Policy

In compliance with 46 CFR 541.6(d), questions or requests for fee mitigation, refund, or waiver in connection with detention and demurrage billing may be directed to Silq's Disputes Resolution Team, disputes@onesilq.com, Tel: 408-430-3367

Questions or requests for fee mitigation, refund, or waiver in connection with detention and demurrage billing must include the following:

1. Invoice Number
2. Invoice Date
3. Container Number
4. Line Item
5. Detention Days Disputing
6. Demurrage Days Disputing
7. Dispute Amount
8. Reason for Dispute
9. Documentation Supporting the Reason for Dispute

Requests for fee mitigation, refund, or waiver must be submitted within 30 calendar days of receipt of this invoice. We will attempt to resolve requests within 30 calendar days of receipt of such a request or at a later date as agreed upon by both parties.

See FMC Tariff 033395-001 Rule No. 2-004 (URL below) for a detailed description of information and documentation required to request fee mitigation, refund, or waiver. 

FMC Tariff 033395-001, Rule No. 2-004: URL - https://members.dpiusa.com/members/tariffs/rules/show?&rule_nbr=2-004&tar_code=033395-001&view=all